Taking advantage of training resources and adapting to emerging challenges can help FM professionals navigate the ever-changing landscape of the industry. Madeleine Ford asks the experts where to begin

The facilities management industry is dynamic and fast evolving, meaning the role of FM professionals is constantly changing. Being a facilities manager today requires a unique blend of technical expertise, strategic thinking, interpersonal skills and constantly looking to advance one’s career.

The wide range of daily challenges faced by FMs makes the industry “both exciting and demanding” according to Andrew Hulbert, Vice Chair of Pareto. However, this does mean there is an expectation to possess a broad knowledge base across multiple areas, covering everything from fire compliance regulations to workspace optimisation and even office amenities. Successfully managing both strategic and operational responsibilities requires a combination of technical expertise and strong leadership skills.

He believes the key to overcoming these challenges is having the ability to adapt and continuously learn. Frequently reviewing one’s performance and seeking feedback from others is crucial in gaining a clearer understanding of strengths and development areas. In addition, networking and attending events with other professionals helps individuals re-evaluate their own career progress and gain new perspectives and insights from industry peers.

KEY FM SKILLS FOR CAREER PROGRESSION

Key areas for career growth in FM include people management, project management, IT literacy for using CAFM systems, AI and implementing data, and the ability to balance multiple requirements across various stakeholders.

Moreover, “soft skills are FM’s secret weapon”, and should not be underestimated, according to Rory Murphy, Commercial Director at VINCI Facilities. Delivering effective facilities management services is heavily reliant on soft skills such as listening, planning and scheduling. This extends to dealing with suppliers, clients and team members, where understanding concerns and responding appropriately encourages positive outcomes.

In addition, people management and engagement are some of the most valuable yet underappreciated skills in the industry, particularly, managing and motivating teams effectively is crucial as people are the core product of FM. Creating a strong culture and implementing meaningful employee engagement strategies, and implementing Environmental, Social, and Governance (ESG) or Equality, Diversity, and Inclusion (EDI) initiatives can enhance team performance and job satisfaction.

RESOURCES FOR CAREER ADVANCEMENT

In the FM industry, there is a variety of resources available for professionals looking to develop their skills. In particular, the IWFM (Institute of Workplace and Facilities Management) offers a wide selection of resources to support skill development. Alongside traditional courses, IWFM Direct offers flexible online learning options which enables professionals to access training at their convenience and learn at their own pace while balancing everyday commitments.

Furthermore, in terms of qualifications for career advancement, the IWFM alongside the RICS have the clearest training plans which are highly recognised and valued within FM recruitment. They offer different types of qualifications and routes of membership, one of which is anchored clearly on the workplace with the other offering a wider built environment pathway. The IWFM career pathway allows individuals to progress from apprenticeships to MSc programmes, offering clear opportunities for advancement. The decision of which pathway is best will depend on your entry point into the sector, however both offer strong opportunities to enhance industry knowledge.

DIFFERENT PATHS TO SKILL DEVELOPMENT

Within the FM sector, the path to skills development varies on whether individuals work client-side or in FM services companies. While those working in FM services companies may be more likely to receive specific training, client-side FMs have unique opportunities to gain strategic insights by working closely with senior leaders such as CFOs and procurement heads. This provides valuable learning experiences on how large organisations operate, including business management, budgeting and decision-making processes. However, both environments offer valuable lessons, and the skills acquired from either side, strategic thinking, operational efficiency, and adaptability – contribute significantly to an FM’s career development.ADDRESSING

EMERGING SKILLS GAPS

As the FM industry continues to rapidly evolve, there are emerging skills gaps that require FM professionals to stay informed and adaptable. These evolving areas include data management, artificial intelligence implementation, sustainability practices and digital technology. Additionally, FMs should also keep abreast of the continually changing legal aspects associated with delivery and that could include anything from employment law, TUPE (Transfer of Undertakings Protection of Employment), and statutory compliance requirements across a range of buildings systems.

As explained by Andrew Hulbert, addressing these gaps requires a proactive approach to learning, including self-driven research, industry courses, and staying updated on new technologies and best practices. Those who invest in these areas will gain a competitive advantage, while those who do not risk being left behind.

The role of facilities managers is constantly evolving and, in turn, becoming more complex and strategic. Alongside this comes the requirement of a diverse skill set encompassing a balance of technical expertise, people management skills and adaptability. If FMs focus on continuous learning, stay updated on industry trends, and pursue relevant qualifications, they can ensure that they remain valuable assets in the dynamic sector that is facilities management.