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AI adoption promises efficiency gains in property management

Feb 25, 2025 | Public | 0 comments

Ongoing economic pressures, regulatory changes, and shifting tenant and owner expectations have tightened profit margins and created challenges for property management professionals, highlighting the need for operational efficiencies.

MRI Software, a global leader in real estate solutions and services, has released its latest Voice of the Property Manager report for the EMEA region. The findings reveal key insights that will impact the sector’s future:

  • AI adoption – Over a third (37 per cent) of respondents recognise the value of AI in driving efficiency, but only 17 per cent see its potential to enhance decision-making and analytics. AI tools that drive automation and insights have evolved to provide tangible business results, and the low percentage of responses underscores the need for  industry-wide dialogue on the benefits of AI for property management.
  • Technology satisfaction – Property managers using up-to-date systems reported higher levels of technology satisfaction. Those who last updated their system more than six years ago were twice as likely to be “very dissatisfied” than those who had made a change within the last year. Nearly half of all respondents have changed or upgraded software systems in pursuit of greater efficiency and improved technology integration.
  • Training priorities – The top training priorities for respondents were around legislation and compliance and digital transformation; however, only 19 per cent of property managers received compliance training in the past year, exposing a potential risk in an increasingly regulated environment.

Marcus Scholes, Managing Director, EMEA Commercial Property Management Solutions at MRI Software commented: “Property managers work long hours to navigate ongoing economic pressures, regulatory changes, and shifting tenant and owner expectations. AI-powered technology offers unprecedented opportunities to address these challenges through increased automation, efficiency, and insights.

“The Voice of the Property Manager survey paints a picture of a committed and resilient group of professionals who are ready to tackle the challenges ahead. While many are investing in new technology and training, there is still further opportunity for efficiency and optimisation—particularly in leveraging AI and ensuring better system integration. As the industry evolves, property managers must stay ahead of the curve to remain competitive.”

To watch the webinar recording and pre-register for the report, click here.


Discovering logistics challenges in FMManaging incoming deliveries in facilities, whether for a retail business, a corporate office, residential complex or healthcare facility, requires a seamless flow to ensure efficiency and security.

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Feel free to remain anonymous if you’d prefer not to divulge your personal and business details. But if you do choose to leave your details – there’s a chance to win a £150 Restaurants Favourite Gift Voucher.

To take part in the survey click here.

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