The contact center crossroads: Finding the right mix of humans and AI

The contact center crossroads: Finding the right mix of humans and AI

While it is increasingly clear that the contact center of the future is likely to be an AI-led environment, the pace at which companies will arrive at this future state is far less certain. Today’s leaders are faced with the difficult choice of just how far to go with their automation plans to retain the…

Stantec to design new BC Cancer Centre in Nanaimo

Stantec to design new BC Cancer Centre in Nanaimo

Stantec has been selected to design the new $289-million BC Cancer Centre at Nanaimo Regional General Hospital. The new cancer centre will bring radiation treatment closer to home for patients and families on central and north Vancouver Island. Preliminary site work will get underway this month. The design of the four-storey building will also focus…

The Ultimate Checklist for Springtime Facility Maintenance

The Ultimate Checklist for Springtime Facility Maintenance

Springtime is synonymous with starting fresh with cleaning and maintenance. It’s an important transition time to clean the slate for the facilities you manage, address issues caused by winter, and prepare for hotter months ahead. There are many things to consider as you prepare your facility for spring, inside and out. This article will help…

6 Breakthrough Strategies to Improve Project Efficiency

6 Breakthrough Strategies to Improve Project Efficiency

Many planned projects either fail or blow the budget due to poor decision making. Here are some steps to change that. Every institutional and commercial facility executive has lived this nightmare: a highly anticipated project that starts with the best intentions but quickly derails, sometimes before kickoff, resulting in missed deadlines, blown budgets and team…

Vera Whole Health Opens Fifth Atlanta Area Care Center

Vera Whole Health Opens Fifth Atlanta Area Care Center

The new East Point location further expands Vera Whole Health’s footprint in the Atlanta metropolitan area. Vera Whole Health, in partnership with Anthem Blue Cross and Blue Shield of Georgia, announced the opening of its fifth advanced primary care center in the Atlanta area, located in East Point. Leaders from Vera Whole Health and Anthem…

What Modern Architectural Trends Shape Healthcare Facilities Design

What Modern Architectural Trends Shape Healthcare Facilities Design

The average U.S. building is over 50 years old, but people are expecting more modern design when it comes to their healthcare facility. The healthcare industry has drastically changed since the COVID-19 pandemic began five years ago. More areas of the country are demanding hospitals and other healthcare facilities to be built, but limited space…