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In an era of persistent change, how can companies foster an environment that empowers employees to anticipate, respond to, and even leverage unexpected shifts in the business landscape? In this episode of McKinsey Talks Operations, host Daphne Luchtenberg is joined by McKinsey Senior Partners Dan Swan and Ruth Heuss, global co-conveners of McKinsey’s Operations Practice, to explore…

Recent years have seen the publication of a number of reports about how water and wastewater utilities in the United States can become more resilient, particularly when it comes to addressing rapidly aging infrastructure, optimizing operational efficiencies, and contending with increasing water demand. There has been significantly less discussion about how state and local leaders…

Restroom cleanliness is not just about hygiene, it can negatively affect your guest and staff experience and diminish your reputation. In fact, in a recent survey, 84 per cent of people said they have a negative impression of a business with an unclean or unpleasant restroom, and 52 per cent said that they would not…

Modern sports facilities are more than just venues for games; they are dynamic, high-tech environments designed to enhance the fan experience while ensuring safety, sustainability, and operational efficiency. From expansive seating arrangements and acoustically engineered designs to advanced security measures and sustainability initiatives, stadium facilities management has evolved to meet the needs of modern sports…

Facilities managers must make concerted efforts to attract skilled trade workers to their facilities and retain them long term. The skilled trades workforce is in high demand, and that need is expected to continue growing in the coming years. Several critical skilled roles are vulnerable to increased churn, which could cost companies more than $5.3…

Virginia department is behind on over 1,500 repair projects, unpaid on orders more than a decade old and suffering from poor record-keeping on repairs it did perform.   March 10, 2025 What does deferred maintenance look like, exactly? Much has been written in recent decades about the battle that institutional and commercial facilities have been waging…