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  Designs need to balance the customer experience, touchpoints, circulation and flow of people, exam room flexibility and walking distances for clinical staff. Whether the design is for a private practice or a flagship ambulatory care facility, clinics serve a range of roles in healthcare systems, and they can take on a variety of configurations…

  The ten rules of growth was one of McKinsey’s most popular articles last year—not surprisingly, perhaps, given how difficult it has been to generate consistent growth over the past decade. In this episode of the Inside the Strategy Room podcast, senior partners Rebecca Doherty and Chris Bradley, coauthors of the article, explain how each rule…

Whether choosing a money manager, hearing a witness testify, or picking a president, listeners are more persuaded when communicators seem more certain or confident about what they are communicating. Scientists have refined the exact components of “powerful” language, but at its core, the main idea is that speaking with power makes people seem more self-assured…

  In the past few decades, the global economy has gone through a fundamental transformation, whereby the bulk of value is no longer generated by physical assets such as machinery, buildings, and computers; today, knowledge, skills, competencies, and people are at the core of value creation. And yet, legacy accounting rules have not kept pace…

  Typically, lawn care officially starts in Canada when we’re sure that there’s no more snow coming, so while that may not always happen in April, it’s right around the corner. Lawn care is an important part of your outdoor maintenance plan; the condition of your lawn affects the impression your visitors get when they…

  When you are the largest integrated healthcare system in the United States — providing care at 1,298 facilities nationwide, including 171 medical centers and 1,113 outpatient sites — the challenges of keeping facilities’ HVAC, plumbing and mechanical systems operating reliably and efficiently are immense. So is the bill for paying for facility maintenance and…