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  Complaints range from legitimate and important to somewhat irritating to downright silly. No matter what you think of them, here are three strategies for dealing with them. If you’ve been following along with FacilitiesNet’s ongoing facility occupant complaints series, you’ll recognize that there are frequent concerns from occupants that really have nothing to do…

Microgrids can be poweful tools with several benefits, but also several potential pitfalls. Here’s what facility managers need to know to get microgrids right. Microgrids are not a new facility strategy but they’re an increasingly beneficial one. What are microgrids? Microgrids are small-scale power grids that can operate independently or collaboratively with other small power…

  By adopting a centralized, standardized approach to facility management, organizations can save money and improve safety and the patient experience. Healthcare systems have faced significant cost pressures for years, and the first quarter of 2023 has shown that the trend is not slowing down. To maintain their margins, healthcare organizations are prioritizing cost reductions…

Corporate transformations are unlikely to succeed if people can’t change their behaviors. But leaders are often at a loss to understand how investing in capability building can enable the necessary behavior change. This disconnect may not be related to an unclear strategy or intention; in many cases, it may simply be a data problem. At…

It’s no secret that the relationships between people and their work, and between employees and employers, have changed dramatically in recent years. The composition of the workforce is evolving, too, and quickly. As the youngest workers become an ever-larger share of the workforce—by some measures, Gen Zers could comprise more than one-quarter of the global…

What is operational excellence? And how can a renewed focus on this approach contribute to success in today’s business landscape? This episode of McKinsey Talks Operations explores the concept of operational excellence and its significance in organizations that use this approach of augmenting production and process systems. Our experts share insights on how companies can…