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For facilities managers, response time is no longer just a customer service metric – it has a direct impact on revenue, reputation and retention. Today, customers expect immediate engagement, whether that’s reporting a maintenance issue, requesting a quote or chasing support, they are far less willing to wait than businesses think. At Moneypenny, we surveyed…

The most consistent complaint levelled against existing frameworks for assessing corporate progress on climate? They’re too narrowly focused on emissions, say critics. Meanwhile, other important actions, such as scaling sales of low-carbon products, go unrecognized. These frustrations have prompted a flurry of alternative approaches. One of the most detailed and best developed is the Climate…

Resilience, not scale or speed, will define the next phase of corporate real estate strategy across EMEA, as occupiers face a convergence of pressures reshaping how and where they operate. A new report from Colliers, Building Resilience: 5 Megatrends Redefining Corporate Real Estate, identifies five long-term megatrends – AI-enabled workforces, demographic shifts, energy scarcity, climate risk…

Hurricanes, tornados, and severe thunderstorms are just a few examples of extreme weather events that can cause structural damage and significantly disrupt operational continuity. Downtime, lost production, critical infrastructure damage, and threats to human safety are all serious possible outcomes. Mitigating these risks can be done in several ways, but one of the most important…

  “Give me a lever long enough and a fulcrum on which to place it, and I shall move the world,” said the Greek mathematician and physicist Archimedes. Today’s CSOs have been handed responsibility for moving the world, but not the levers. The CSO’s old job was telling a story: how the company’s environmental footprint…

MultiCare Mary Bridge Children’s Hospital, Western Washington’s only Level II Pediatric Trauma Center, successfully moved operations from its existing facility at MultiCare Tacoma General Hospital to its new freestanding pediatric hospital across the street. The new 250,000-square-foot state-of-the-art facility is located at the hospital’s original 1955 location and expands access to acute and specialty care…