Catchball

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A term used in Hoshin Kanri to describe the iterative process of setting and aligning objectives across different levels and functions of the organization, with frequent feedback loops and adjustments.

Change Management

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A collective term for all approaches to prepare, support, and help individuals, teams, and organizations in making organizational change.

Change Management

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The process of planning, implementing, and monitoring organizational change initiatives, in order to ensure their success and minimize disruption.

Churn Rate

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The percentage of occupants who move from one space to another in a given year.

Circadian Lighting

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Lighting systems designed to support human circadian rhythms, sleep-wake cycles, and overall wellbeing.

Color Rendering Index (CRI)

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A quantitative measure of the ability of a light source to reveal the colors of various objects faithfully in comparison with an ideal or natural light source.

Commissioning

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A quality-focused process for enhancing the delivery of a project, ensuring the building’s systems are designed, installed, tested, operated, and maintained according to the operational requirements.

Competitive Advantage

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The unique strengths or capabilities that allow an organization to outperform its rivals and create superior value for customers.

Core Competencies

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The fundamental skills, knowledge, and technologies that enable an organization to deliver unique value to customers and differentiate itself from competitors.