Welcome to our exciting journey into the world of OccupancyThe use or intended use of a building, structure, or space. & Human FactorsThe scientific discipline concerned with understanding interactions among humans and other elements of a system to optimize human well-being and overall system performance.. This course is all about unlocking the secrets to creating amazing workplaces. We’re going to dive deep into how buildings can make a big difference in people’s lives.
Imagine being able to walk into any office, factory, or school and instantly know how to make it better. That’s the superpower we’re going to help you develop! We’ll explore how the spaces we manage can either help or hinder the people using them. By the end of this course, you’ll be seeing buildings in a whole new light.
You might be wondering, “Why should I care about human factorsThe scientific discipline concerned with understanding interactions among humans and other elements of a system to optimize human well-being and overall system performance.?” Well, let me tell you, it’s the key to becoming a rockstar facility manager. When you understand how people interact with their environment, you can create spaces that aren’t just functional, but truly extraordinary. We’re talking about workplaces where people actually look forward to spending their day!
Throughout this course, we’ll be your guides on this adventure. We’ll share real-world examples, practical tips, and some mind-blowing insights that will change the way you think about buildings forever. Get ready to become the hero of your workplace, armed with the knowledge to transform ordinary spaces into productivityA measure of the efficiency of production, often expressed as a ratio of output to inputs. powerhouses!
But here’s the thing – this course isn’t just about learning facts and figures. It’s about developing a new way of thinking. We want you to start seeing the world through the eyes of a facility manager. That means noticing things that most people overlook. It means understanding how small changes can have big impacts. And it means always putting people at the center of your decisions.
Think about it this way: have you ever been in a space that just felt right? Maybe it was a cozy coffee shop where you could focus for hours, or a gym that got you pumped up the moment you walked in. That feeling doesn’t happen by accident. It’s the result of careful planning and design. And soon, you’ll know how to create that feeling in any space you manage.
Now, I know what some of you might be thinking. “I’m not creative” or “I’m not good with people.” Don’t worry! Facility managementThe practice of coordinating the physical workplace with the people and work of an organization. isn’t about being an artist or a social butterfly. It’s about understanding principles and applying them systematically. We’ll give you the tools and knowledge you need. Your job is to bring curiosity and a willingness to learn.
So, are you ready to embark on this exciting journey? Great! Let’s dive in and start exploring the fascinating world of occupancyThe use or intended use of a building, structure, or space. and human factorsThe scientific discipline concerned with understanding interactions among humans and other elements of a system to optimize human well-being and overall system performance. in facility managementThe practice of coordinating the physical workplace with the people and work of an organization..
Overview
Alright, let’s take a quick tour of what we’ll be covering in this course. We’ve got three main areas that we’re going to explore together:
- The Human Factor in the Workplace
- Workplace Environment
- Occupant Services
Now, don’t worry if these sound a bit vague right now. We’re going to break each one down into bite-sized pieces that are easy to understand and apply. By the time we’re done, you’ll be able to look at any workplace and see opportunities for improvement that others might miss.
In “The Human Factor in the Workplace,” we’ll dive into the fascinating world of how people interact with their surroundings. We’ll explore things like ergonomicsThe study of designing equipment and devices that fit the human body and its cognitive abilities. (that’s just a fancy word for making sure people are comfortable while they work) and the psychology of space. You’ll learn how something as simple as the color of the walls can affect mood and productivityA measure of the efficiency of production, often expressed as a ratio of output to inputs..
We’ll start by looking at the basics of human physiology. How do our bodies interact with the physical environment? We’ll talk about things like the importance of proper posture, the effects of sitting for long periods, and how our eyes respond to different lighting conditions. This knowledge will help you create workspaces that support physical health and comfort.
Then we’ll move on to cognitive factors. How does the environment affect our ability to think, focus, and be creative? We’ll explore concepts like cognitive load (how much information our brains can handle at once) and how different types of spaces can support different types of thinking. You’ll learn why it’s so hard to concentrate in a noisy open office, and what you can do about it.
We’ll also delve into the social aspects of workplace design. How do spaces influence the way people interact? We’ll look at how different layouts can encourage or discourage collaboration, how to create spaces that support both introverts and extroverts, and how to design for inclusivity and accessibilityThe design of products, devices, services, or environments for people with disabilities..
When we get to “Workplace Environment,” we’ll be talking about all the things that make up the physical space around us. This includes stuff like lighting, temperature, air quality, and noise levels. We’ll show you how tweaking these factors can make a huge difference in how people feel and perform at work.
We’ll start with lighting, because it’s one of the most important (and often overlooked) aspects of workplace design. You’ll learn about the different types of lighting, how to balance natural and artificial light, and how lighting can affect everything from productivityA measure of the efficiency of production, often expressed as a ratio of output to inputs. to sleep patterns.
Then we’ll move on to temperature and air quality. Did you know that the temperature of a room can significantly affect cognitive performance? Or that poor air quality can lead to something called “sick building syndrome”? We’ll explore these issues and give you strategies for creating a comfortable, healthy indoor environment.
We’ll also talk about acoustics, which is a big challenge in many modern workplaces. You’ll learn about the science of sound, how to measure and control noise levels, and how to create spaces that support both collaboration and concentration.
Finally, in “Occupant Services,” we’ll look at all the extra things facility managers can do to make life better for the people in their buildings. This could be anything from setting up a great coffee station to organizing wellness programs. It’s all about going the extra mile to create a workplace that people love.
We’ll start by talking about the basics – things like maintenance, cleaning, and security. These might not sound exciting, but they’re crucial for creating a safe, comfortable workplace. You’ll learn how to set up systems that keep everything running smoothly behind the scenes.
Then we’ll move on to more advanced services. We’ll talk about how to set up and manage things like fitness centers, cafeterias, and daycare facilities. We’ll explore the pros and cons of different amenities and how to choose the ones that will have the biggest impact on employee satisfaction and productivityA measure of the efficiency of production, often expressed as a ratio of output to inputs..
We’ll also look at how technology is changing the game when it comes to occupant services. From smart buildingAny structure that uses automated processes to automatically control the building's operations including heating, ventilation, air conditioning, lighting, security and other systems. systems that automatically adjust temperature and lighting, to apps that let employees book meeting rooms or report maintenance issues, technology is giving us new ways to improve the workplace experience.
Each chapter in this course is designed to give you practical, hands-on knowledge. We’re not just here to fill your head with theory. We want you to be able to walk out of this class and immediately start making positive changes in the real world.
To help you do that, we’ll be using lots of real-world examples and case studies. We’ll look at companies that are doing facility managementThe practice of coordinating the physical workplace with the people and work of an organization. right, and we’ll analyze what makes their approaches successful. We’ll also look at some less successful examples, because sometimes we learn more from mistakes than from successes.
We’ll also be doing plenty of hands-on exercises and projects. You’ll get a chance to apply what you’re learning to real (or realistic) scenarios. By the end of the course, you’ll have a portfolio of work that demonstrates your facility managementThe practice of coordinating the physical workplace with the people and work of an organization. skills.
Remember, the goal here isn’t just to teach you facts and figures. It’s to help you develop a new way of thinking about spaces and the people who use them. We want you to finish this course with the ability to walk into any building and immediately start seeing opportunities for improvement.
So, are you excited to get started? Great! Let’s dive into the fascinating world of occupancyThe use or intended use of a building, structure, or space. and human factorsThe scientific discipline concerned with understanding interactions among humans and other elements of a system to optimize human well-being and overall system performance. in facility managementThe practice of coordinating the physical workplace with the people and work of an organization..
Introduction
Let’s kick things off by painting a picture. Close your eyes for a second (well, maybe just imagine closing your eyes since you need to keep reading) and think about the best workplace you’ve ever been in. What made it so great? Maybe it was the comfy chairs that didn’t make your back ache after sitting for hours. Or perhaps it was the perfect lighting that didn’t strain your eyes or make you feel like you were working in a cave.
Now, think about the worst workplace you’ve experienced. Was it too hot or too cold? Did the fluorescent lights give you a headache? Was it so noisy you couldn’t concentrate? These experiences are exactly what we’re going to be talking about in this course.
As facility managers, we have the power to create those amazing workplaces and banish the bad ones. We’re like the wizards of the building world, working behind the scenes to make everything just right. Our magic wand? That’s the knowledge and skills we’ll be developing in this course.
Creating the perfect workplace isn’t just about making things look pretty (although that’s part of it). It’s about understanding the deep connection between people and their environment. When we get it right, amazing things happen. People are happier, healthier, and more productive. They actually enjoy coming to work! And let’s face it, who doesn’t want that?
But here’s the thing – creating these awesome spaces isn’t easy. It takes a special kind of person to be a great facility manager. You need to be part scientist, part psychologist, part engineer, and part magician. You need to understand how buildings work, how people work, and how to make them work together in harmony.
That’s where this course comes in. We’re going to give you the tools and knowledge you need to become that special kind of person. We’ll show you how to look at a space and see not just what it is, but what it could be. You’ll learn how to listen to a building (yes, buildings can talk if you know how to listen) and understand what it needs to serve its occupants better.
Throughout this course, we’ll be exploring real-world examples of great facility managementThe practice of coordinating the physical workplace with the people and work of an organization. in action. We’ll look at companies that have transformed their workplaces and seen incredible results. We’ll also examine some epic fails (because sometimes we learn more from mistakes than successes) and figure out how they could have been avoided.
By the end of this journey, you’ll never look at a building the same way again. You’ll walk into a space and immediately start thinking about how to make it better. You’ll notice things that others miss, like how the layout of a room affects communication or how the placement of a window can boost mood and productivityA measure of the efficiency of production, often expressed as a ratio of output to inputs..
But let’s take a step back for a moment and talk about why all of this matters. In today’s world, the workplace is changing faster than ever before. We’re seeing shifts towards more flexible work arrangements, a greater focus on employee well-being, and increasing pressure to create sustainable, environmentally friendly buildings.
As facility managers, we’re at the forefront of these changes. We’re the ones who can turn abstract ideas like “workplace of the future” into concrete reality. We’re the ones who can create spaces that not only meet the needs of today’s workers but are also flexible enough to adapt to whatever comes next.
And let’s not forget the impact we can have on a company’s bottom line. A well-designed, well-managed workplace isn’t just nice to have – it can be a significant competitive advantage. It can help attract and retain top talent, boost productivityA measure of the efficiency of production, often expressed as a ratio of output to inputs., reduce absenteeismThe practice of regularly staying away from work without good reason., and even lower energy costs.
But perhaps most importantly, as facility managers, we have the power to make people’s lives better. Think about it – most people spend at least a third of their waking hours at work. That’s a huge chunk of their lives! By creating better workplaces, we’re not just improving their work experience – we’re improving their overall quality of life.
So, as we embark on this journey together, I want you to keep that in mind. Yes, we’ll be talking about things like HVACHeating, Ventilation, and Air Conditioning systems that control the temperature and air quality in buildings. systems and ergonomic chairs, but at the end of the day, it’s all about people. It’s about creating spaces where people can do their best work, feel comfortable and valued, and maybe even enjoy coming to work.
Are you ready to become a workplace wizard? Let’s dive in and start exploring the fascinating world of occupancyThe use or intended use of a building, structure, or space. and human factorsThe scientific discipline concerned with understanding interactions among humans and other elements of a system to optimize human well-being and overall system performance. in facility managementThe practice of coordinating the physical workplace with the people and work of an organization.!
Facility Managers’ Role in Human Factors Competency
Alright, let’s talk about what it really means to be a facility manager when it comes to human factorsThe scientific discipline concerned with understanding interactions among humans and other elements of a system to optimize human well-being and overall system performance.. Imagine you’re the director of a big movie. You’re not just responsible for one part of the production – you’ve got to make sure everything comes together perfectly to create an amazing experience for the audience.
That’s kind of what it’s like being a facility manager. We’re not just fixing leaky pipes or changing light bulbs (although that’s part of the job). We’re orchestrating an entire environment to support the people who use it. It’s a big responsibility, but it’s also incredibly rewarding.
So, what exactly do we do when it comes to human factorsThe scientific discipline concerned with understanding interactions among humans and other elements of a system to optimize human well-being and overall system performance.? Let’s break it down:
- Creating comfortable spaces: This is all about making sure people aren’t distracted by their environment. We control things like temperature, lighting, and noise levels. It might not sound exciting, but trust me, get the temperature wrong by a few degrees, and you’ll hear about it! We’re always tweaking these factors to find the sweet spot where people can focus on their work without even noticing their surroundings.
Let’s dive a bit deeper into this. When we talk about creating comfortable spaces, we’re not just talking about physical comfort (although that’s important). We’re also talking about psychological comfort. This means creating spaces where people feel safe, valued, and able to do their best work.
For example, let’s talk about lighting. Did you know that exposure to natural light can improve sleep quality, reduce eyestrain, and even boost mood? As facility managers, we need to think about how to maximize natural light in our buildings. This might mean rearranging workstations to be near windows, installing skylights, or using light-reflecting surfaces to spread natural light further into the building.
But it’s not just about natural light. We also need to think about artificial lighting. Different tasks require different types of lighting. For focused work, you might want bright, cool-toned light that mimics daylight. For more relaxed areas, like break rooms, warmer, softer light might be more appropriate. And don’t forget about giving people control over their lighting – a simple desk lamp can make a big difference in personal comfort.
- Ensuring safety: Safety is our number one priority. We’re constantly on the lookout for potential hazards, whether it’s a slippery floor or poor air quality. We design spaces and systems that keep people safe from accidents and health risks. It’s like being a superhero, but instead of fighting villains, we’re fighting against things like trip hazards and poor ventilation.
Safety in facility managementThe practice of coordinating the physical workplace with the people and work of an organization. goes way beyond just putting up “Wet Floor” signs (although that’s important too!). We need to think about things like:
- Fire safety: This includes everything from installing and maintaining fire alarms and sprinkler systems to designing clear evacuation routes.
- Indoor air quality: Poor air quality can lead to health issues and decreased productivityA measure of the efficiency of production, often expressed as a ratio of output to inputs.. We need to ensure proper ventilation and monitor for things like mold or harmful chemicals.
- ErgonomicsThe study of designing equipment and devices that fit the human body and its cognitive abilities.: This is about designing workspaces that fit the human body. Poor ergonomicsThe study of designing equipment and devices that fit the human body and its cognitive abilities. can lead to a range of health issues, from back pain to carpal tunnel syndromeA condition that causes numbness, tingling and other symptoms in the hand and arm due to a compressed nerve in the carpal tunnel..
- AccessibilityThe design of products, devices, services, or environments for people with disabilities.: We need to ensure our spaces are accessible to everyone, including people with disabilities.
- Supporting productivityA measure of the efficiency of production, often expressed as a ratio of output to inputs.: This is where things get really interesting. We set up workspaces that help people do their jobs efficiently. This could mean designing collaborative areas for team projects, creating quiet zones for focused work, or making sure there’s enough natural light to keep everyone alert and energized. We’re always asking ourselves, “How can we set up this space to help people do their best work?”
Supporting productivityA measure of the efficiency of production, often expressed as a ratio of output to inputs. is about understanding how different types of work require different types of spaces. For example:
- Collaborative work might benefit from open areas with whiteboards and comfortable seating.
- Focused individual work might require quiet, enclosed spaces with minimal distractions.
- Creative work might thrive in more relaxed, informal settings.
As facility managers, we need to create a variety of spaces that support all these different work modes. This is often called “activity-based working” – the idea that people should be able to choose the right space for the task at hand.
But it’s not just about the physical space. We also need to think about things like:
- Technology: Ensuring people have the right tools and tech support to do their jobs efficiently.
- WayfindingThe process of orienting oneself and navigating from place to place within a built environment.: Making it easy for people to navigate the building and find the resources they need.
- Amenities: Providing things like coffee stations, healthy snacks, or even fitness areas can help keep people energized and productive throughout the day.
- Promoting well-being: Gone are the days when a workplace was just a place to work. Now, we’re thinking about how to make it a positive, healthy environment that supports overall well-being. This might involve setting up fitness areas, creating relaxation spaces, or even bringing in plants to improve air quality and mood. We’re not just managing buildings – we’re creating environments where people can thrive.
Promoting well-being is about recognizing that work is just one part of a person’s life, and that a healthy, happy employee is a more productive employee. Some ways we can promote well-being include:
- Biophilic designAn approach to architecture that seeks to connect building occupants more closely to nature.: This means incorporating elements of nature into our buildings. This could be as simple as adding plants, or as complex as designing entire green spaces within the building.
- Wellness rooms: Creating spaces where people can take a moment to relax, meditate, or even take a power nap.
- Promoting movement: Designing staircases that people actually want to use, or creating walking paths around the building.
- Supporting work-life balance: This might mean creating spaces for childcare, or designing flexible spaces that can adapt to different work schedules.
- Managing change: In today’s fast-paced world, workplaces are constantly evolving. New technologies, changing work styles, company growth – all these factors can lead to big changes in how spaces are used. Our job is to help people adapt to these changes smoothly. We’re like the tour guides of the workplace, helping everyone navigate new territories.
Managing change is a crucial part of our job as facility managers. It’s not just about implementing new designs or technologies – it’s about helping people adapt to new ways of working. Here’s how we approach change managementA collective term for all approaches to prepare, support, and help individuals, teams, and organizations in making organizational change.:
- Communication: We need to clearly explain why changes are happening and how they’ll benefit employees. This might involve town hall meetings, email updates, or even one-on-one conversations.
- Training: When we introduce new systems or spaces, we often need to provide training to ensure people can use them effectively.
- Feedback loops: We need to create ways for people to give feedback on changes. This helps us fine-tune our approach and shows employees that their opinions matter.
- Phased implementation: Sometimes, it’s better to introduce changes gradually rather than all at once. This gives people time to adjust and allows us to learn from early experiences.
Remember, change can be uncomfortable for many people. Our job is to make the transition as smooth as possible, helping everyone see the benefits of the new approach.
To do all this effectively, we need to be masters of observation and communication. We’re constantly watching how people use spaces, listening to their feedback, and looking for ways to improve. We need to be able to speak the language of executives, understand the needs of employees, and work effectively with vendors and contractors.
Observation is a key skill for facility managers. We need to be constantly aware of how people are using our spaces. Are there areas that are always crowded? Spaces that never get used? Are people modifying their workspaces in particular ways? These observations can give us valuable insights into what’s working and what isn’t.
Communication is equally important. We need to be able to:
- Translate technical information into language that non-experts can understand
- Persuade executives to invest in improvements by showing the potential return on investment
- Listen to employees’ concerns and needs, and respond empathetically
- Coordinate with contractors and vendors to ensure work is done efficiently and to a high standard
We also need to be up-to-date with the latest research and technologies in workplace design and management. The field of human factorsThe scientific discipline concerned with understanding interactions among humans and other elements of a system to optimize human well-being and overall system performance. is always evolving, and what worked yesterday might not be the best solution today. That’s why continuous learning is such a big part of our job.
For example, recent research has shown that sit-stand desks can have significant health benefits. As facility managers, we need to be aware of this research and consider how we might incorporate sit-stand desks into our workplaces. But we also need to understand the practical implications – how much do they cost? How much space do they require? How do we train people to use them effectively?
Similarly, new technologies are constantly changing how we manage buildings. Smart buildingAny structure that uses automated processes to automatically control the building's operations including heating, ventilation, air conditioning, lighting, security and other systems. systems can now automatically adjust temperature and lighting based on occupancyThe use or intended use of a building, structure, or space. patterns. Sensors can track how different spaces are being used, giving us valuable data to inform our decisions. As facility managers, we need to stay on top of these developments and understand how they can be applied in our specific contexts.
But here’s the cool thing – when we get it right, the results can be amazing. Imagine walking into a workplace where everything just flows. People are energized, productive, and actually enjoy being there. That’s the power of good facility managementThe practice of coordinating the physical workplace with the people and work of an organization..
Let me give you a real-world example.
There was a tech company that was struggling with low employee satisfaction and high turnover. They brought in a team of facility managers to redesign their office space. The facility managers observed how people were working, conducted surveys, and analyzed data on space usage.
Based on their findings, they made several changes:
- They created a variety of workspaces to support different types of work – quiet focus areas, collaborative spaces, and casual meeting spots.
- They improved the lighting, bringing in more natural light and installing adjustable task lightingLighting directed to a specific surface or area that provides illumination for visual tasks..
- They introduced elements of biophilic designAn approach to architecture that seeks to connect building occupants more closely to nature., adding plants and natural materials throughout the office.
- They set up a robust change managementA collective term for all approaches to prepare, support, and help individuals, teams, and organizations in making organizational change. process, involving employees in the redesign and providing thorough training on how to use the new spaces.
The results? Employee satisfaction scores went up by 30%, and turnover dropped significantly. ProductivityA measure of the efficiency of production, often expressed as a ratio of output to inputs. increased, and the company found it easier to attract top talent. That’s the kind of impact we can have as facility managers.
And let’s not forget the impact we can have on a company’s bottom line. By creating efficient, effective workplaces, we can help boost productivityA measure of the efficiency of production, often expressed as a ratio of output to inputs., reduce absenteeismThe practice of regularly staying away from work without good reason., and even attract and retain top talent. In today’s competitive business world, a well-managed facility can be a real competitive advantage.
For instance, good facility managementThe practice of coordinating the physical workplace with the people and work of an organization. can lead to significant energy savings. By implementing smart buildingAny structure that uses automated processes to automatically control the building's operations including heating, ventilation, air conditioning, lighting, security and other systems. systems, optimizing HVACHeating, Ventilation, and Air Conditioning systems that control the temperature and air quality in buildings. operations, and encouraging energy-efficient behaviors, we can dramatically reduce a building’s energy consumption. This not only saves money but also supports sustainabilityThe practice of creating and maintaining conditions under which humans and nature can exist in productive harmony. goals – something that’s becoming increasingly important to both employees and customers.
Moreover, by creating spaces that support health and well-being, we can help reduce absenteeismThe practice of regularly staying away from work without good reason. and healthcare costs. Studies have shown that things like good air quality, access to natural light, and ergonomic workstations can lead to fewer sick days and lower rates of workplace injuries.
So, as you can see, being a facility manager is about so much more than just keeping the building running. We’re creating environments that support success, promote well-being, and make work a better place to be. It’s a big job, but with the right knowledge and skills, it’s also an incredibly rewarding one.
As we move forward in this course, we’ll be diving deeper into each of these areas. We’ll explore the science behind human factorsThe scientific discipline concerned with understanding interactions among humans and other elements of a system to optimize human well-being and overall system performance., learn about best practices in facility managementThe practice of coordinating the physical workplace with the people and work of an organization., and develop the skills you need to create amazing workplaces.
Remember, at the end of the day, all of this is about people. We’re not just managing buildings – we’re creating environments where people spend a huge chunk of their lives. By mastering these competencies, we have the power to make those environments better, healthier, and more enjoyable. And that’s pretty amazing when you think about it!
So, are you ready to become a workplace wizard? Let’s continue our journey into the fascinating world of occupancyThe use or intended use of a building, structure, or space. and human factorsThe scientific discipline concerned with understanding interactions among humans and other elements of a system to optimize human well-being and overall system performance. in facility managementThe practice of coordinating the physical workplace with the people and work of an organization.!
Overview of the Occupancy and Human Factors Competency
Now that we’ve talked about the role of facility managers, let’s zoom out a bit and look at the big picture of the OccupancyThe use or intended use of a building, structure, or space. and Human FactorsThe scientific discipline concerned with understanding interactions among humans and other elements of a system to optimize human well-being and overall system performance. Competency. This is a fancy way of saying “understanding how buildings affect the people who use them.” It’s a huge field that covers a lot of ground, so let’s break it down into bite-sized pieces.
- Workplace effectiveness: This is all about designing spaces that help an organization achieve its goals. It’s like being an architect, but instead of just designing a building, we’re designing how people will use that building. We ask questions like: How can we set up this office to encourage collaboration? How can we organize this factory floor to improve efficiency? It’s about making sure the physical space supports the work that needs to be done.
For example, imagine a company that wants to foster more creativity and innovation. We might design open, flexible spaces with lots of whiteboards and comfy seating areas where people can brainstorm and share ideas. Or for a company that needs a lot of focused, individual work, we might create quiet zones and private workstations. The key is understanding what the organization needs and then creating a space that supports those needs.
But workplace effectiveness isn’t just about the physical space. It’s also about systems and processes. For instance:
- How do people book meeting rooms? Is the process easy and efficient, or does it cause frustration?
- Are there clear policies about how different spaces should be used?
- Is there a system for employees to provide feedback about their workspace?
As facility managers, we need to think about all these aspects to create a truly effective workplace.
- Comfort and well-being: This is where we put on our psychologist hats. We need to understand what people need to feel comfortable and healthy at work. This goes way beyond just making sure the chair doesn’t hurt your back (although that’s important too!). We’re talking about things like natural light, air quality, noise levels, and even the colors used in the space.
Did you know that exposure to natural light can improve sleep quality and overall well-being? Or that certain colors can affect mood and productivityA measure of the efficiency of production, often expressed as a ratio of output to inputs.? These are the kinds of things we consider when thinking about comfort and well-being. We might design break areas with lots of plants and natural light to help people recharge, or use calming colors in high-stress areas to help reduce anxiety.
Comfort and well-being also involve thinking about the social and emotional aspects of work. For example:
- Do people have spaces where they can have private conversations when needed?
- Are there comfortable areas for casual interactions and relationship-building?
- Is the overall environment one that makes people feel valued and respected?
Remember, a comfortable employee is likely to be a more productive and loyal employee. So investing in comfort and well-being isn’t just nice to do – it’s good business.
- Indoor environmental quality: This is the nitty-gritty of creating a healthy indoor environment. We’re talking about air quality, lighting, temperature, and acoustics. It’s like being a scientist and an engineer rolled into one. We need to understand how these factors affect people and then design systems to control them.
For example, poor air quality can lead to what’s called “sick building syndrome,” where people experience headaches, fatigue, and other symptoms just from being in the building. As facility managers, it’s our job to prevent this by ensuring good ventilation, using low-emission materials, and monitoring air quality.
Lighting is another huge factor. Too little light can cause eye strain and fatigue, while too much can cause glare and headaches. We need to find the right balance, often using a combination of natural and artificial light. And don’t even get me started on the debate between overhead fluorescent lights and task lightingLighting directed to a specific surface or area that provides illumination for visual tasks.!
Temperature is another tricky one. We all know that one person who’s always cold while their neighbor is sweating. As facility managers, we need to find ways to create a comfortable environment for everyone. This might involve using zoned HVACHeating, Ventilation, and Air Conditioning systems that control the temperature and air quality in buildings. systems, providing personal fans or heaters, or even rearranging seating to account for variations in temperature throughout the space.
And let’s not forget about acoustics. In many modern open-plan offices, noise is a major issue. We need to think about things like:
- Using sound-absorbing materials to reduce echo and background noise
- Creating quiet zones for focused work
- Using white noiseA type of noise that is produced by combining sounds of all different frequencies together. systems to mask distracting conversations
- ErgonomicsThe study of designing equipment and devices that fit the human body and its cognitive abilities.: This is all about designing workspaces that fit the human body. It’s like being a tailor, but instead of fitting clothes to people, we’re fitting workstations to people. We look at things like desk height, chair design, computer screen placement, and even keyboard and mouse design.
Good ergonomicsThe study of designing equipment and devices that fit the human body and its cognitive abilities. can prevent a whole host of health problems, from back pain to carpal tunnel syndromeA condition that causes numbness, tingling and other symptoms in the hand and arm due to a compressed nerve in the carpal tunnel.. But it’s not just about health – good ergonomicsThe study of designing equipment and devices that fit the human body and its cognitive abilities. can also improve productivityA measure of the efficiency of production, often expressed as a ratio of output to inputs.. When people are comfortable, they can focus better on their work.
As facility managers, we need to:
- Provide adjustable furniture that can accommodate different body types
- Train employees on how to set up their workstations correctly
- Consider ergonomicsThe study of designing equipment and devices that fit the human body and its cognitive abilities. in all aspects of design, from the reception desk to the cafeteria
- Occupant services: This is where we go above and beyond just providing a functional space. We’re talking about all the extra services that can make a workplace truly great. This could include things like on-site gyms, cafeterias, daycare centers, or even bike storage and shower facilities for commuters.
The key here is understanding what services will be most valuable to the specific group of people using the building. For a young, health-conscious workforce, that might mean a state-of-the-art fitness center. For a company with lots of working parents, it might mean an on-site daycare. It’s all about adding those extra touches that make people’s lives easier and make them feel valued.
But occupant services aren’t just about fancy amenities. They also include basic services like:
- Maintenance and repairs: Ensuring that everything in the building is working as it should
- Cleaning: Keeping the workplace hygienic and pleasant
- Security: Making sure people feel safe at work
- IT support: Helping people with technology issues that might be hindering their work
The goal is to create a workplace where people can focus on their work without being distracted by building-related issues.
- Change managementA collective term for all approaches to prepare, support, and help individuals, teams, and organizations in making organizational change.: Last but definitely not least, we have change managementA collective term for all approaches to prepare, support, and help individuals, teams, and organizations in making organizational change.. This is where we put on our therapist hats. Any time there’s a big change in the workplace – whether it’s a move to a new building, a renovation, or just a change in how spaces are used – people can get stressed out.
Our job is to help people adapt to these changes smoothly. This involves clear communication, addressing concerns, and sometimes even providing training on how to use new spaces or systems. It’s about making sure that all the great improvements we’re making to the workplace don’t get derailed by resistance to change.
Change managementA collective term for all approaches to prepare, support, and help individuals, teams, and organizations in making organizational change. might involve:
- Conducting surveys to understand people’s concerns about upcoming changes
- Creating communication plans to keep everyone informed throughout the change process
- Setting up pilot programs to test new concepts before rolling them out widely
- Providing training and support to help people adapt to new ways of working
Remember, even positive changes can be stressful for people. Our job is to make the transition as smooth as possible.
Now, you might be thinking, “Wow, that’s a lot to keep track of!” And you’re right, it is. But that’s what makes this field so exciting. Every day brings new challenges and opportunities to make a real difference in people’s lives.
The cool thing about the OccupancyThe use or intended use of a building, structure, or space. and Human FactorsThe scientific discipline concerned with understanding interactions among humans and other elements of a system to optimize human well-being and overall system performance. Competency is that it brings together knowledge from so many different fields. We draw on psychology, ergonomicsThe study of designing equipment and devices that fit the human body and its cognitive abilities., engineering, design, and even a bit of sociology. It’s like being a jack-of-all-trades, but instead of being a master of none, we become masters of creating amazing workplaces.
As we go through this course, we’ll be diving deeper into each of these areas. You’ll learn not just the theory behind them, but also practical skills you can apply in the real world. By the time we’re done, you’ll have a toolbox full of strategies for creating workplaces that truly support the people who use them.
Remember, at the end of the day, all of this is about people. We’re not just managing buildings – we’re creating environments where people spend a huge chunk of their lives. By mastering these competencies, we have the power to make those environments better, healthier, and more enjoyable. And that’s pretty amazing when you think about it!
Conclusion
Alright, future facility managementThe practice of coordinating the physical workplace with the people and work of an organization. superstars, we’ve covered a lot of ground in this introduction. Let’s take a moment to step back and look at the big picture.
We started by talking about how facility managementThe practice of coordinating the physical workplace with the people and work of an organization. is so much more than just keeping the lights on and the floors clean. It’s about creating environments where people can do their best work, feel comfortable, and maybe even enjoy coming to the office (I know, crazy idea, right?).
We explored the different hats we wear as facility managers – problem solver, planner, caretaker, and even a bit of a magician. We looked at how understanding human factorsThe scientific discipline concerned with understanding interactions among humans and other elements of a system to optimize human well-being and overall system performance. can help us make better decisions about managing our facilities.
We dove into the OccupancyThe use or intended use of a building, structure, or space. and Human FactorsThe scientific discipline concerned with understanding interactions among humans and other elements of a system to optimize human well-being and overall system performance. Competency, breaking it down into six key areas: workplace effectiveness, comfort and well-being, indoor environmental quality, ergonomicsThe study of designing equipment and devices that fit the human body and its cognitive abilities., occupant services, and change managementA collective term for all approaches to prepare, support, and help individuals, teams, and organizations in making organizational change.. Each of these areas is like a different tool in our facility managementThe practice of coordinating the physical workplace with the people and work of an organization. toolbox, helping us create workplaces that truly support the people who use them.
Now, you might be feeling a bit overwhelmed. After all, we’ve thrown a lot of information at you. But here’s the thing – you don’t need to become an expert in all of these areas overnight. Learning about human factorsThe scientific discipline concerned with understanding interactions among humans and other elements of a system to optimize human well-being and overall system performance. and how to apply that knowledge to facility managementThe practice of coordinating the physical workplace with the people and work of an organization. is a journey. And that’s exactly what this course is all about – guiding you on that journey.
As we move forward, we’ll be diving deeper into each of these areas. We’ll look at real-world examples, explore best practices, and even get our hands dirty with some practical exercises. By the end of this course, you’ll have a solid foundation in occupancyThe use or intended use of a building, structure, or space. and human factorsThe scientific discipline concerned with understanding interactions among humans and other elements of a system to optimize human well-being and overall system performance. that you can build on throughout your career.
Remember, at its core, facility managementThe practice of coordinating the physical workplace with the people and work of an organization. is about people. Every decision we make, every system we put in place, every change we implement – it all comes back to how it affects the people using our facilities. By keeping this human-centered approach in mind, we can create workplaces that aren’t just functional, but truly exceptional.
So, as we wrap up this introduction, I want you to start looking at the spaces around you with new eyes. Next time you’re in an office, a store, or any other building, start noticing things. How does the lighting make you feel? Is the temperature comfortable? Does the layout make sense for what people are doing there?
These observations will help you start thinking like a facility manager. You’ll begin to see opportunities for improvement everywhere you go. And trust me, once you start seeing them, you won’t be able to stop!
As we move forward in this course, we’re going to build on this foundation. We’ll explore each area of the OccupancyThe use or intended use of a building, structure, or space. and Human FactorsThe scientific discipline concerned with understanding interactions among humans and other elements of a system to optimize human well-being and overall system performance. Competency in more depth. You’ll learn practical skills and strategies that you can apply in the real world.
But here’s the really exciting part – we’re not just going to be talking about theory. We’re going to be looking at real-world examples of great facility managementThe practice of coordinating the physical workplace with the people and work of an organization. in action. We’ll explore case studies of companies that have transformed their workplaces and seen amazing results. We’ll also look at some not-so-great examples and figure out what went wrong and how it could have been fixed.
Throughout the course, we’ll be encouraging you to think critically and creatively. Facility managementThe practice of coordinating the physical workplace with the people and work of an organization. isn’t just about following a set of rules – it’s about understanding the principles and then applying them in unique ways to solve specific problems. Every building, every organization, and every group of people is different. Our job is to figure out how to create the best possible environment for each specific situation.