Participant Directions
This activity consists of three parts. Your instructor will lead the
group in a brainstorming exercise and in organizing the resulting
ideas into an affinity diagram. You will:

  • Read the scenario (in Materials tab).
  • Make suggestions for improving the situation (Part 1).
  • Participate in organizing the ideas into categories (Part 2).
  • Participate in a large-group discussion to determine the best
    course of action (Part 3).