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360-Degree Feedback

Comprehensive evaluation method that gathers performance feedback from supervisors, peers, subordinates, and sometimes customers to provide a complete view of an individual’s performance.

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Absenteeism

The practice of regularly staying away from work without good reason.

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Access Control

Security systems and procedures that manage who can enter specific areas of a facility and when.

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Access Control System

A security system that controls who or what can view or use resources in a computing environment.

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Accessibility

The design of products, devices, services, or environments for people with disabilities.

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Accessibility Standards

Technical requirements ensuring facilities can be used by people with disabilities, including mobility, sensory, or cognitive impairments.

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FLS L8-T2

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A systematic approach to defining where you are, where you want to be, and how to get there
Personal Action Plan
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FLS L8-T1

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Connecting facility operations and decisions directly to organizational mission, vision, and business objectives
Strategic Alignment
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FLS L7-T2

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A systematic approach to transitioning individuals and organizations from current state to desired future state
Change Management Process
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FLS L7-T1

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Disputes over limited budgets, space, equipment, or staff time among different groups
Competing Resource Priorities
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FLS L6-T3

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Company tries to work in ways fair to people and good for planet
Corporate Social Responsibility
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FLS L6-T2

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People who affect your work or are affected by what you do
Stakeholder Definition
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FLS L6-T1

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Moral principles that guide behavior and decisions in facility management operations
Ethics in Leadership
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FLS L5-T3

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Disputes over limited budgets, space, staff time, and equipment in facility operations
Resource Allocation Conflicts
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FLS L5-T2

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Creating shared understanding rather than just sharing information between sender and receiver
Communication Process Definition
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FLS L5-T1

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Five key dimensions describing consistent patterns in how people think, feel, and act
Five-Factor Model Personality
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FLS L4-T3

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Systematic six-step approach transforming guideline creation from ad hoc activity into strategic process
Policy Development Process
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FLS L4-T2

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All FM staff and resources managed through single department with specialized teams
Centralized Organizational Model
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FLS L4-T1

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Adapting management approach based on team members' competence and commitment levels
Situational Leadership Theory
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FLS L3-T2

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Process of aligning built environment with people, processes, and organizational purposes
Facility Planning
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FLS L3-T1

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Systematic evaluation of building systems to determine current state and repair needs
Facility Condition Assessment
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FLS L2-T2

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Forward-looking document examining current buildings, defining future vision, and creating path to bridge gaps
Facility Master Plan
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FLS L2-T1

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Systematic process transforming buildings from cost centers into assets that actively contribute to organizational success
Strategic Facility Planning
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FLS L1-T2

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Essential skills and knowledge areas needed for effective building and space management success
Comprehensive Toolkit
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FLS L1-T1

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Multidisciplinary field connecting business, architecture, engineering, and behavioral sciences to optimize built environments
Facility Management
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SCPM-L7-T2

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Digital representation of physical and functional characteristics forming reliable basis for decisions
Building Information Modeling
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SCPM-L7-T1

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Process of applying knowledge through practical exercises in real-world construction scenarios
Practical Application
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SCPM-L6-T2

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Combining structured planning with flexible execution to optimize project outcomes
Hybrid Project Management
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SCPM-L6-T1

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Flexible project management approach originating from software development, focusing on adaptability and collaboration.
Agile
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SCPM-L5-T2

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Final phase that transfers completed project to owner and releases resources
Project Closeout
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SCPM-L5-T1

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Final phase ensuring building is prepared to meet occupant needs for years ahead
Transition to Operations
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SCPM-L4-T2

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Process ensuring building systems work properly and efficiently through design and construction phases
Commissioning
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SCPM-L4-T1

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Systematic quality assurance process verifying building systems meet owner's requirements and design intent.
Commissioning
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SCPM-L3-T2

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Project scheduling is plotting work sequence over time, creating a roadmap for tasks.
Project Scheduling
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SCPM-L3-T1

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Process of evaluating project's viability from multiple angles before proceeding
Feasibility Study
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SCPM-L2-T2

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Process of breaking project into manageable components with clear deliverables and responsibilities.
Work Breakdown Structure
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SCPM-L2-T1

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Explains why project matters and how it supports organizational goals like a project's story
Business Case
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SCPM-L1-T3

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Temporary endeavor to create unique product, service, or result
Project
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SCPM-L1-T2

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Process of defining long-term direction and allocating resources to achieve goals
Strategic Planning
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SCPM-L1-T1

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Process of coordinating all elements to achieve project objectives seamlessly
Integration
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We want to help you succeed in completing your facilities management course and advancing your career. Most students finish within a few months when they stay focused and committed. To encourage progress, we offer the course at a straightforward upfront fee. If you need extra time beyond six months, a small monthly fee ensures continued access to the materials and support, helping you stay on track and finish strong. This approach is designed to motivate timely completion while offering flexibility for those who need it.

SPM for OL-L4-T2

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A systematic review of strategic planning requires an ongoing commitment to achieve organizational success
Strategic Planning Commitment
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SPM for OL-L4-T1

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A systematic framework for defining an organization's purpose, goals, and plan for success
Strategic Planning
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SPM for OL-L3-Summary

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Fundamental purpose and reason that drives an organization's existence and activities
Mission Statement
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SPM for OL-L3-T5

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Process of setting company goals that flow downward through organizational levels
Cascading Objectives Hierarchy
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SPM for OL-L3-T4

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Employees take cues from visible symbols, actions, and physical elements of workplace
Visible Artifacts
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SPM for OL-L3-T3

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A framework for employee actions and decisions that guides organizational behavior
Core Values
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SPM for OL-L3-T2

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A process that includes diverse perspectives to create organizational direction and goals
Assembling Visioning Team
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SPM for OL-L3-T1

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Purpose defines existence and guides actions through inspiring, clear statement about organization's goals
Mission Statement
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SPM for OL-L2-Summary

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Organizations require coordinated efforts from various departments to achieve business objectives
Strategic Business Unit Alignment
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SPM for OL-L2-T3

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A company-wide pledge that guides daily operations and decisions toward satisfying customer needs
Shared Vision and Goals
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SPM for OL-L2-T2

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Process that turns high-level goals into specific team objectives and metrics
Strategy Cascading
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SPM for OL-L2-T1

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Process used by organizations to understand and predict what customers value and want
Customer-Centric Planning
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SPM for OL-L1-Summary

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Guides behavior and choices, reflecting what the organization values most deeply
Core Organizational Values
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SPM for OL-L1-T5

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Guides long-term organizational success by defining specific, measurable targets to achieve goals
Strategic Objectives
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SPM for OL-L1-T4

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Shapes an organization's identity and guides employee behavior through shared beliefs and values
Organizational Culture
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SPM for OL-L1-T3

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Foundational principles that guide company behavior and decision-making across all levels
Core Values
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SPM for OL-L1-T2

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A clear aspirational description that guides an organization's desired future state
Vision Statement
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SPM for OL-L1-T1

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A short, clear statement defining why an organization exists and its major goals
Mission Statement
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SPM for OL-Intro-T2

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Process of inspiring followers with a compelling future and providing support for achievement
Transformational Leadership
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SPM for OL-Intro-T1

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Declares desired future state that guides and inspires organizational direction and purpose
Future Direction
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Flashcards - O&HF C3 T2

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Systems that remove harmful gases and protect workers from inhaling dangerous substances
Fume Hoods
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Flashcards - O&HF C3 T1

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Support services designed to enhance comfort, productivity and satisfaction of all building occupants
Occupant Services
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Flashcards - O&HF C2 T3

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Physical factors and programs designed to support employee health, comfort, and overall wellbeing
Occupant Wellness
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Flashcards - O&HF C2 T2

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Providing educational resources and rest facilities to promote proper sleep and recovery periods
Workplace Sleep Support
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Flashcards - O&HF C2 T1

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Collection of health issues that improve when leaving building, often linked to ventilation
Sick Building Syndrome
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Flashcards - O&HF C1 T3

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Facility managers guide organizations through transitions while supporting staff needs and maintaining operations
Change Management
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Flashcards - O&HF C1 T2

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Temperature, lighting, air quality, and noise controls that ensure basic worker physical comfort
Basic Physiological Needs
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Flashcards - O&HF C1 T1

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Designs functional areas enabling employees to work efficiently while minimizing distractions and providing necessary tools
Workplace Productivity Support
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Flashcards - O&HF C4 Intro

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Company-wide behaviors and attitudes that actively promote safe operations and hazard prevention practices
Safety Culture Building
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Flashcards - O&HF C4 T1

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Regular facility inspections to identify unsafe conditions and verify safety equipment functionality.
Safety Walkthrough Checks
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Flashcards - O&HF C4 T2

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A comprehensive management system designed to prevent workplace injuries and protect employee wellbeing worldwide
ISO 45001
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Flashcards - O&HF C4 T3

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Groups responsible for workplace safety initiatives, bringing together diverse perspectives for comprehensive strategies
Safety and Security Committees
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Flashcards - O&HF C4 T5

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Regular sessions teaching staff how to follow security rules and respond to threats.
Security Training Program
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