Archives: Glossary Terms

Process of involving all parties who have an interest in or are affected by facility management decisions.

Systematic approach to identifying, analyzing, and engaging individuals or groups who can impact or are impacted by projects.

Stakeholders are individuals or groups who have an interest or concern in an organization’s activities, decisions, and outcomes. They can be internal (e.g., employees, managers, board members) or external (e.g., customers, suppliers, investors, communities), and their needs and expectations can vary widely. Effective stakeholder engagement is critical to the success of any visioning process.

Documented step-by-step instructions for performing routine facility management tasks.

Ensuring that facility management goals and activities support broader organizational objectives and mission.

Strategic objectives are the specific, measurable goals that an organization aims to achieve in order to fulfill its mission and vision. They are typically set at the organizational, departmental, and individual levels, and are used to guide resource allocation, decision-making, and performance management.