IFMA FMP Class – Riyadh 10-14 November 2019

Congratulations on the successful completion of the 5-day IFMA Facilities Management Professional (FMP) course to the Delegates from King Saud University – Medical City in Riyadh, KSA!

Course organized by Leoron PDI

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Flashcards - HFM COMP 2

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What is the maximum distance to a fire extinguisher for Class A hazards?

75 feet

Per NFPA 10

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Flashcards - HFM COMP 3

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How often must hospital fire drills be conducted?

Quarterly on each shift

Per NFPA 101 and Joint Commission standards

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Flashcards - HFM FIN 1

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What are consumption measurements for benchmarking electricity?

kWh per Gross Square Footage

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Flashcards - HFM FIN 2

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What is typical contingency percentage for construction budgets?

5-15% of total project cost

Contingency covers unforeseen conditions and changes

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FLS L7-T1

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Disputes over limited budgets, space, equipment, or staff time among different groups

Competing Resource Priorities

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FLS L6-T3

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Company tries to work in ways fair to people and good for planet

Corporate Social Responsibility

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FLS L6-T2

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People who affect your work or are affected by what you do

Stakeholder Definition

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FLS L1-T1

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Multidisciplinary field connecting business, architecture, engineering, and behavioral sciences to optimize built environments

Facility Management

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FLS L1-T2

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Essential skills and knowledge areas needed for effective building and space management success

Comprehensive Toolkit

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FLS L2-T1

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Systematic process transforming buildings from cost centers into assets that actively contribute to organizational success

Strategic Facility Planning

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FLS L2-T2

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Forward-looking document examining current buildings, defining future vision, and creating path to bridge gaps

Facility Master Plan

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FLS L3-T1

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Systematic evaluation of building systems to determine current state and repair needs

Facility Condition Assessment

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FLS L3-T2

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Process of aligning built environment with people, processes, and organizational purposes

Facility Planning

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FLS L4-T1

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Adapting management approach based on team members' competence and commitment levels

Situational Leadership Theory

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FLS L4-T2

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All FM staff and resources managed through single department with specialized teams

Centralized Organizational Model

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FLS L4-T3

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Systematic six-step approach transforming guideline creation from ad hoc activity into strategic process

Policy Development Process

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FLS L5-T1

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Five key dimensions describing consistent patterns in how people think, feel, and act

Five-Factor Model Personality

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FLS L5-T2

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Creating shared understanding rather than just sharing information between sender and receiver

Communication Process Definition

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FLS L5-T3

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Disputes over limited budgets, space, staff time, and equipment in facility operations

Resource Allocation Conflicts

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FLS L6-T1

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Moral principles that guide behavior and decisions in facility management operations

Ethics in Leadership

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Flashcards - HFM FIN 3

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What is the purpose of detailed bid specifications?

Ensure all bidders price same scope for accurate comparison

Clear specs yield comparable bids

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Flashcards - HFM PDC 3

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What is a master facility plan?

Comprehensive long-term plan for campus development and facility improvements

Typically covers 10 to 20 year planning horizon

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Flashcards - Fac Ops 2E

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What is a Facility Condition Assessment?

Systematic evaluation of building physical condition across all major systems.

Documents deficiencies, estimates correction costs, and assigns condition ratings.

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Flashcards - Fac Ops 3A

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What is reactive maintenance?

Component fails and technician fixes it; also called run-to-failure.

Most cost-effective for non-critical, low-cost equipment with no failure risk.

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Flashcards - Fac Ops 3B

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What does vibration analysis detect?

Bearing wear, shaft imbalance, and misalignment in rotating equipment.

Uses accelerometers measuring speed, strength, frequency of vibration patterns.

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Flashcards - Fac Ops 3C

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What is a maintenance specification?

Written record setting contract scope including tasks and intervals.

Lists assets, tasks, service intervals, response times, licenses, safety, records required.

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Flashcards - Fac Ops 4B

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What minimum data should each FF&E record include?

Item name, make, model, serial number, purchase date, cost, location, department, condition.

Room-level location makes audits faster; vague floor-level assignments are difficult.

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Flashcards - Fac Ops 5A

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What does IEQ stand for?

Indoor Environmental Quality.

Conditions inside building affecting health, comfort, performance: air, thermal, lighting, acoustics.

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Flashcards - Fac Ops 5B

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What is an access control audit trail?

Log recording every entry and exit event.

Critical security and compliance tool; spots unusual patterns before serious problems.

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Flashcards - Fac Ops 6A

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What is the work order lifecycle?

Path from request through review, assignment, completion, closeout.

Understanding each stage is first step toward managing work effectively.

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Flashcards - Fac Ops 6B

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How does BIM differ fundamentally from CAD?

BIM is database with smart objects; CAD produces drawings with geometry only.

BIM elements know material, fire rating, thermal performance, relationships to other systems.

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Flashcards - Fac Ops 7

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What are the three needs assessment methods?

Occupant survey, focus group, service audit.

Together give full picture of where service program stands today.

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Flashcards - Fac Ops 8A

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What is the difference between a policy and procedure?

Policy states what required; procedure explains how to carry it out.

Both necessary: policies set standard, procedures define method.

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Flashcards - Fac Ops 8B

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What are the four PDCA cycle stages?

Plan, Do, Check, Act.

Most widely used continuous improvement framework; repeats creating learning cycle.

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Flashcards - Fac Ops 4A

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What does FF&E stand for?

Fixtures, Furnishings, and Equipment.

Movable assets removable without structural trades work.

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Flashcards - Fac Ops 2D

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What tasks are included in landscape maintenance programs?

Mowing, edging, fertilization, weed control, pruning, mulching, seasonal planting.

Trees require periodic inspection by arborist for damage and disease.

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Flashcards - Fac Ops 2C

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What are the two main elevator categories?

Traction and hydraulic.

Traction uses cables; hydraulic uses fluid-driven piston.

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Flashcards - HFM O&M 2

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Which ASSE certification is required for a medical gas system verifier?

ASSE 6030

The verifier confirms that installation meets standards

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Flashcards - HFM O&M 3

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What is a chiller?

Equipment that removes heat from water for cooling purposes

This provides chilled water for HVAC systems

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Flashcards - HFM O&M 4

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What is a fire damper?

A closure device in a duct that penetrates a fire barrier

This prevents fire or smoke spread through ductwork

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Flashcards - HFM O&M 5

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What is vibration analysis?

Monitoring equipment vibration to detect bearing or alignment problems

This is predictive maintenance for rotating equipment

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Flashcards - HFM PDC 1

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Which comes first, schematic design or design development?

Schematic design precedes design development

SD tests concepts; DD refines details from SD phase

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Flashcards - HFM PDC 2

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What is value engineering?

Systematic method to improve project value by examining function

Reduces costs while maintaining or improving quality and performance

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Flashcards - HFM PDC 4

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What is a fire barrier?

Fire-rated wall assembly that extends from floor to deck

Limits fire spread and creates compartmentation

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Flashcards - HFM PDC 5

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What is LEED certification?

Leadership in Energy and Environmental Design rating system

Third-party verification of sustainable building design and operations

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Request Cohort Allocation

Account
Requested Cohort(Required)
New Cohort Name(Required)
Requested Cohort Leader Name(Required)
Email(Required)

Seats Requested
Please enter a number from 1 to 100.
Reason

Flashcards - Fac Ops 1A

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What is facility operations?

Day-to-day management of physical environment keeping facilities, safe, functional and mission-ready.

Covers building systems structure maintenance FF&E and work management.

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Flashcards - Fac Ops 1B

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What are the four stages of the facility lifecycle?

Acquisition, transition to occupancy, operation and maintenance, and disposal.

Every building follows this predictable arc from planning through retirement.

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Flashcards - Fac Ops 2A

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What are the three common commercial building structural systems?

Steel frame, concrete frame, and wood frame.

Each suited to different building types, heights, and cost profiles.

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Flashcards - Fac Ops 2B

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What is the DWV system?

Drain, waste, and vent system for sanitary drainage.

Vent pipes allow air flow; prevent gas backup.

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Flashcards - HFM O&M 1

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Under what conditions would an essential electrical system need only one transfer switch?

A load of less than 150 KVA

Per NFPA 99, small facilities may use a single switch

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SCPM-L7-T1

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Process of applying knowledge through practical exercises in real-world construction scenarios

Practical Application

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SPM for OL-L1-T2

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A clear aspirational description that guides an organization's desired future state

Vision Statement

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SPM for OL-Intro-T2

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Process of inspiring followers with a compelling future and providing support for achievement

Transformational Leadership

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Declares desired future state that guides and inspires organizational direction and purpose

Future Direction

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A short, clear statement defining why an organization exists and its major goals

Mission Statement

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Flashcards - O&HF C1 T1

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Designs functional areas enabling employees to work efficiently while minimizing distractions and providing necessary tools

Workplace Productivity Support

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SPM for OL-L1-T3

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Foundational principles that guide company behavior and decision-making across all levels

Core Values

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Shapes an organization's identity and guides employee behavior through shared beliefs and values

Organizational Culture

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Guides long-term organizational success by defining specific, measurable targets to achieve goals

Strategic Objectives

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SPM for OL-L1-Summary

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Guides behavior and choices, reflecting what the organization values most deeply

Core Organizational Values

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Process used by organizations to understand and predict what customers value and want

Customer-Centric Planning

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Flashcards - O&HF C4 Intro

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Company-wide behaviors and attitudes that actively promote safe operations and hazard prevention practices

Safety Culture Building

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Flashcards - O&HF C1 T3

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Facility managers guide organizations through transitions while supporting staff needs and maintaining operations

Change Management

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Flashcards - O&HF C1 T2

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Temperature, lighting, air quality, and noise controls that ensure basic worker physical comfort

Basic Physiological Needs

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Flashcards - O&HF C4 T5

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Regular sessions teaching staff how to follow security rules and respond to threats.

Security Training Program

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Flashcards - O&HF C4 T3

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Groups responsible for workplace safety initiatives, bringing together diverse perspectives for comprehensive strategies

Safety and Security Committees

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Flashcards - O&HF C4 T2

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A comprehensive management system designed to prevent workplace injuries and protect employee wellbeing worldwide

ISO 45001

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Flashcards - O&HF C4 T1

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Regular facility inspections to identify unsafe conditions and verify safety equipment functionality.

Safety Walkthrough Checks

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Flashcards - O&HF C3 T1

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Support services designed to enhance comfort, productivity and satisfaction of all building occupants

Occupant Services

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Flashcards - O&HF C3 T2

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Systems that remove harmful gases and protect workers from inhaling dangerous substances

Fume Hoods

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Flashcards - O&HF C2 T1

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Collection of health issues that improve when leaving building, often linked to ventilation

Sick Building Syndrome

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Flashcards - O&HF C2 T2

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Providing educational resources and rest facilities to promote proper sleep and recovery periods

Workplace Sleep Support

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Flashcards - O&HF C2 T3

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Physical factors and programs designed to support employee health, comfort, and overall wellbeing

Occupant Wellness

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Process that turns high-level goals into specific team objectives and metrics

Strategy Cascading

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A company-wide pledge that guides daily operations and decisions toward satisfying customer needs

Shared Vision and Goals

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SPM for OL-L2-Summary

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Organizations require coordinated efforts from various departments to achieve business objectives

Strategic Business Unit Alignment

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SCPM-L2-T1

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Explains why project matters and how it supports organizational goals like a project's story

Business Case

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SCPM-L2-T2

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Process of breaking project into manageable components with clear deliverables and responsibilities.

Work Breakdown Structure

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SCPM-L3-T1

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Process of evaluating project's viability from multiple angles before proceeding

Feasibility Study

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Project scheduling is plotting work sequence over time, creating a roadmap for tasks.

Project Scheduling

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SCPM-L4-T1

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Systematic quality assurance process verifying building systems meet owner's requirements and design intent.

Commissioning

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Process ensuring building systems work properly and efficiently through design and construction phases

Commissioning

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SCPM-L5-T1

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Final phase ensuring building is prepared to meet occupant needs for years ahead

Transition to Operations

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Final phase that transfers completed project to owner and releases resources

Project Closeout

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SCPM-L6-T1

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Flexible project management approach originating from software development, focusing on adaptability and collaboration.

Agile

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SCPM-L6-T2

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Combining structured planning with flexible execution to optimize project outcomes

Hybrid Project Management

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SCPM-L1-T3

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Temporary endeavor to create unique product, service, or result

Project

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Process of defining long-term direction and allocating resources to achieve goals

Strategic Planning

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A process that includes diverse perspectives to create organizational direction and goals

Assembling Visioning Team

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A framework for employee actions and decisions that guides organizational behavior

Core Values

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Employees take cues from visible symbols, actions, and physical elements of workplace

Visible Artifacts

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Process of setting company goals that flow downward through organizational levels

Cascading Objectives Hierarchy

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Fundamental purpose and reason that drives an organization's existence and activities

Mission Statement

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A systematic framework for defining an organization's purpose, goals, and plan for success

Strategic Planning

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A systematic review of strategic planning requires an ongoing commitment to achieve organizational success

Strategic Planning Commitment

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We want to help you succeed in completing your facilities management course and advancing your career. Most students finish within a few months when they stay focused and committed. To encourage progress, we offer the course at a straightforward upfront fee. If you need extra time beyond six months, a small monthly fee ensures continued access to the materials and support, helping you stay on track and finish strong. This approach is designed to motivate timely completion while offering flexibility for those who need it.

SCPM-L1-T1

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Process of coordinating all elements to achieve project objectives seamlessly

Integration

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Purpose defines existence and guides actions through inspiring, clear statement about organization's goals

Mission Statement

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