Slides Handout

Section 1 Topics


What are the benefits of ISO 41001?

ISO 41001 is the international standard for a Facility Management system. It provides a framework to develop, implement and maintain effective facilities management across different sectors worldwide.
It helps you recognize the scope of your responsibilities and create a management structure, with appropriate resources to fulfil the needs of your stakeholder.

Strategic importance
ISO 41001 raises the profile of facility management as a profession and recognizes the value it delivers as part of your organizations strategic direction.
As FM moves towards integrated facility management, the services you provide need to align with the organizational strategy and objectives. It’s not just about delivering a service; you also need to manage the life cost and usability of assets, services and obligations to workspace users, and control the environmental impacts of your operations.

Global consistency
In response to the growing demand for scalable FM services, FM providers have started to increase capability on a global scale. And with increasing usage in an international arena, consistency is key. That’s where ISO 41001 delivers.
It provides you with common principles, concepts and terms including the assessment and measurement of performance to demonstrate competence of providers and give confidence to users.

Service and asset value
ISO 41001 provides a systematic approach, which requires you to continually review your service delivery and assets to ensure effective operations, minimize unnecessary cost and derive tangible value for business.

An integrated approach
ISO 41001 is based on the ISO high level structure (HLS) that brings a common framework to all management systems. Aligning different management system standards brings greater efficiency and effectiveness. That’s why ISO 41001 is commonly integrated with quality management ISO 9001, asset management ISO 55001 and environment management ISO 14001.


Topic 1

Topic 1: Facility Management

  • Definition
  • Benefits of FM
  • Need for FM
  • Scope of FM
  • Assets, Facilities, and Services
  • Factors Influencing Scope
  • Enabling the Demand Organization
  • Facility Management Life Cycle


ISO 41001 FM Process

FM as Strategic Partner

FM Life Cycle (ProFM)

Topic 2


Topic 2

  • The FM Profession
  • Oversight of the FM Function
  • Facility Manager Roles & Responsibilities
  • Facility Manager Competencies
    • Technical vs Management Expertise
    • Reactive vs Proactive Management
    • Managing Trade-offs
    • Balancing Use of Staff, Contractors, and Consultants

Topic 3


  • Adding Value
    • Improving productivity & flexibility
    • Supporting the demand organization’s brand
    • Contributing to sustainability
  • Marketing the FM Function

Topic 4


Comparison to older Strategic Planning model

Topic 4

ISO FM Standards

  • 41001
  • 41011
  • 41012
  • 41013

ISO 41012’s Sourcing Process